Review feedback to evaluate how things are going in CHS, both internally and externally, and potential areas of improvement. The hope is to incorporate some of this feedback into our overall strategic direction/plan. This session should help inform us where do the mission pucks are going, and what can CHS do to be there when they arrive.
Background information: Previously, we hadn't actively engaged users in this manner, and I believe that was a crucial component we were missing. To facilitate gathering feedback, we will be sending forms to users and the internal CHS team.
Report out on major projects, including Implementing Scrum, Portal Update, Tiered Ticketing. Opportunity to bring everyone up-to-speed on the major projects going on and where they are at.
